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Service

Nucleon is a professional crane and material handling solution provider

Service CentreService Center

Committed to the development and research of crane and material handling technology

  • Pre-sale Service

    In order to enable our products to meet the needs of users to the greatest extent, and to assist users in better project planning and system demand analysis, we provide technical consultation, business negotiation and customize design solutions for free.Strong scientific and technological R&D platform

    Nucleon is a technological innovation demonstration enterprise in Henan Province, with a 130-engineer scientific research team, more than 250 authorized patents, and 5 provincial R&D platforms:

    Provincially recognized enterprise technology center

    Henan Province Lifting Equipment Technology Innovation Strategic Alliance

    Henan Provincial Crane Lightweight Engineering Technology Research Center

    Henan Province Green Building Intelligent Maintenance System Engineering Research Center

    Henan Province Nucleon Lightweight Crane Equipment Industrial Design Center

    All departments of the technical system have established a unified technical design and management platform--PLM system, which achieves resource sharing, unified data management, and realizes the design mode of collaborative design and remote collaboration. By using the advanced design analysis software such as SolidWorks, SolidEdge, etc., the mainstream design method integrating CAD design, CAE analysis, digital model and motion simulation is the main ways of research and development. Nucleon adopts advanced parametric bridge crane CAD design and analysis software developed in cooperation with North University of China. Construction drawings can be automatically generated from quotation, scheme design to exwork. Optimal design and development of products can be done with ways of PDM, CAD, CAE, CAM, and CAPP.

  • In-sale Service

    Nucleon is committed to providing customers with systematic solutions, as well as first-class service and support. Facing the sincere trust of customers, Nucleon implements the service concept of Passionate, Fast, Professional and Perfect to systematize, standardize and branded the service work.

  • After-sales Service

    For any questions about our products, please feel free to contact us via email, telephone, mobile or submit a message form. We will reflex to you as soon as possible.

    We are here to assist for your after-sales service such as installation, commissioning, testing, training, troubleshooting, spare parts, documents, maintenance, instruction, etc.

    一、凡由本公司生產銷售的各種產品所出現的質量問題,本公司均按規定實行“三包”服務,并由銷售服務三包隊承擔此項工作。

    二、在接到用戶關于產品質量的信息(來電、信函或口頭通知)后,立即派出有關人員趕赴現場處理解決問題。

    三、售后服務人員要認真、周到、徹底處理好有關質量問題,保證用戶及時使用,無后顧之憂。

    四、在及時解決好售出產品的質量問題的同時,售后服務人員有義務無償地向用戶提供技術咨詢、技術培訓以及解答其它產品相關聯的問題。

    五、牢固樹立用戶就是上帝,一切為用戶著想的思想,及時、認真、善始善終處理好有關質量問題,講究信譽,處處維護公司形象,做到公司放心,用戶滿意。

product selectionProduct Specification Brochure

Committed to the development and research of crane and material handling technology

installation guideInstallation Guide

Nucleon is a professional solution provider for material handling equipment.

Nucleon focuses on providing material handling solutions for you. We are glad to help you with the installation and testing of the lifting equipment of Nucleon. After the installation is complete, we will carry out the whole machine debugging and operation inspection, and provide you with the installation and operation inspection data report. At the same time, we can also provide professional training for your equipment operators and maintenance personnel.

You will work with our professional project management team with rich on-site construction experience, strict quality control, for your installation inspection and acceptance services.

Copyright ? 2002-2022 Nucleon (Xinxiang) Crane Co., Ltd Nucleon (Xinxiang) Crane Co., Ltd
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